Transfers and cancellations  

Course cancellation – with 10 days’ notice
Please note, we reserve the right to cancel any course with no less than 10 working days’ notice, without liability for any consequential or indirect loss. In this case, we will let you know in writing (by letter or by email) and offer to cancel or transfer your booking with no charge.
Booking cancellation – with over 15 days’ notice
If you let us know in writing more than 15 working days before your course (by letter or by email), then we can cancel your booking or transfer it to an alternative course. In this case we will invoice you for an administration charge of 10% of the course fee, or we will deduct this from your refund.
Booking cancellation – with 15 days’ notice or less
Unless you let us know in writing more than 15 working days before your course, we regret that we cannot cancel your booking or transfer it to an alternative course. In this case the full fee for the course will remain payable and no refund will be made.
Also if for any reason you fail to attend a course that you have booked, the full fee for the course will remain payable and no refund will be made.
We are, however, happy to transfer your booking to an alternative participant to attend the course that you have booked in your place. Please let us know as early as you can if you will be unable to attend, and if another delegate will attend instead.
Full payment must be received more than 5 working days before a course to guarantee your plac


 


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